Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.

UK Shipping Rates & Delivery Estimates

FREE shipping on all orders.
2 business day delivery once dispatched.
Service used is Royal Mail Insured Tracked 48.

International Shipping

We currently offer international shipping to select countries. Shipping rates and delivery times will be displayed at checkout. Please note:

International Shipping (7-14 business days): Rates vary by destination.
Customers are responsible for any customs and import duties that may apply. We are not responsible for delays caused by customs clearance.

Order Tracking

Once your order has shipped, you will receive an email with tracking information to track your package.

Shipping Delays

We strive to ensure timely delivery, but delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs delays for international shipments. We appreciate your understanding in such cases.

Missing or Lost Packages

If your package is delayed or missing, please contact us with your order number, and we will work with the carrier to resolve the issue.

Address Accuracy

Please ensure all shipping information is correct when placing your order. We are not responsible for packages that are undeliverable due to incorrect address information.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at crephero@outlook.com or Whatsapp +447367674920.

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